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Returning Your Rentals

Returning your rentals is simple. Select your product category below for step-by-step packing and return instructions. Following these guidelines helps ensure your items are returned safely and on schedule.

 

Need assistance? Our team is here to help at (800) 592-2414.

Linen & Soft Goods

Charger

LTL (Freight) Charger

Placemat

Spandex

Linen & Soft Goods Return

1. Gather & Count Your Items

  • Designate someone to collect and count all rental items following your event.

  • Keep products from separate orders together, but do not combine different orders.

2. Pack Your Rentals

  • Place used linens, pillows, chair covers, and cushions in the provided duffel bags.

  • Do not place hangers inside duffel bags.

  • Place any empty duffel bags inside one of your return bags.

  • Zip each duffel bag completely and secure the Velcro closure.

  • Ensure the UPS Group label on each bag is intact and clearly visible

3. Returning Unused Peace of Mind Linens

If you purchased Peace of Mind coverage and have unused linens:

  • Leave unused linens in their original, sealed boxes.
  • Locate the return label in the exterior pouch.
  • Remove and affix the return label as directed on the packaging.

4. Need a Replacement Return Label?

If a return label is missing, damaged, or unreadable, contact Customer Service at (800) 592-2414 for assistance.

5. Prepare for Pickup or Drop-Off

  • UPS Pickup

    Your return pickup is automatically scheduled for the next business day after your event at the address listed on your contract.

     

  • UPS Drop-Off

    If your pickup arrangements change and another pickup cannot be scheduled, you may return your items to a UPS Store. Please notify our team and retain your drop-off receipt.

     

  • BBJ La Tavola Local Delivery

    For orders delivered by our local fleet, place your return items where they were originally delivered or at the agreed pickup location.

     

  • Need to Make Changes?

    Contact us as soon as possible if your pickup date, address, or return arrangements need to change.

Charger Return

Charger-Box-ship
Charger-Box-inside
Charger-Box-return

1. Keep Your Original Packagin

Retain all original boxes and packing materials. These are required to safely return your chargers. 

Replacement charges may apply for missing or damaged packaging, as outlined in your contract.

2. Gather & Count Your Chargers

  • Designate someone to collect and count all chargers following your event.
  • Confirm that all rented items are accounted for before repacking.

3. Clean & Dry Your Chargers

  • Remove food residue using a soft, damp cloth.

  • Do not place chargers in a dishwasher or washing machine.

  • Ensure all chargers are completely dry before repacking.

4. Repack Your Chargers

  • Place each charger back into its original protective slot.

  • Close and seal boxes as originally received.

  • Do not apply tape to interior box flaps.

  • For palletized returns, secure boxes using pallet wrap only.

5. Prepare for Return Pickup

  • UPS Pickup
  • Your return pickup is automatically scheduled, with up to three pickup attempts.
  • UPS Drop-Off
  • If needed, you may return your boxes to a UPS Store. Notify our team to cancel your scheduled pickup and retain your drop-off receipt.
  • BBJ La Tavola Local Delivery
  • For orders delivered by our local fleet, place your return items at the original delivery location or another agreed pickup location. Two pickup attempts will be made.
  • LTL (Freight) Returns
  • Orders shipped via freight will generally be returned by freight unless alternative arrangements have been confirmed in advance. Follow the freight return instructions below.
  • If any portion of your order was delivered by a BBJ La Tavola local driver, your entire return will be collected by our local fleet.
  • Return Timing: Chargers must be ready for return on the first business day following your event.

LTL (Freight) Charger Return

Charger-Pallet-full-2

The box will arrive like this

Charger-Pallet-partial-2

Packed box ready to seal with stacking pattern

Charger-Pallet-wrapped-2

Stack boxes on pallet for pick-up

1. Retain all original packaging

  • You’ll need the same boxes and materials for your return. Both chargers and packaging have replacement values (see your contract).

2. Assign your return lead

  • Have someone ready to collect and repack chargers after the event.

3. Clean with care

  • Scrape all the food residue.
  • Hand rinse or use high-temp dishwasher only (no low-temp, no bleach or chlorine). 
  • Chargers must be completely dry before packing.

4. Pack as received

  • Place chargers in their original slots.
  • Seal boxes just like they arrived, no tape on inner flaps.
  • Stack boxes neatly on a pallet and wrap tightly with pallet wrap only.

5. Prepare for pickup

  • BBJ La Tavola will pre-schedule the return with a trusted freight carrier.
  • You’ll receive a Bill of Lading (BOL) 1-2 business days prior to the return.
  • The email will include your carrier’s name, return instructions, and label guidance.

6. Day-of return

  • Stage the pallet and boxes at your loading dock on the first business day after your event.
  • Ensure pallet wrap covers boxes top to bottom and secures underneath the pallet (prevents sliding).
  • The customer is responsible for properly wrapping the pallet.

7. Need to make changes

  • Contact us right away if your pickup date or address needs to be updated, we’ll handle the rest.

 

Stacking Pattern for Return of Freight:

  •  (2) rows of (3) for a 6-box layer. Repeat for a total of (4) layers. Max load is (24) boxes per pallet.
Charger-Pallet-wrapped-2

IMPORTANT:

Note the wrap is all the way down over the pallet. This will keep the boxes from sliding off the pallet.

Also note that the wrap should go all the way up the boxes on the pallet.

The customer is responsible for wrapping pallet with the pallet wrap only.

Placemat Return

1. Hold on to packaging

  • Everything goes back in its original packaging.

2. Assign a placemat lead

  • Designate someone to count and return items.

3. For metal placemats

  • Place each one in its pouch (10 per pouch).
  • Use no more than 5 pouches per box.
  • Return pouches inside the original box.

4. For others

  • Re-box as received.
  • Use the return label on the alternate flap or pouch.
  • Seal with tape, but don’t obscure the label.

5. Return channels

  • UPS: Auto pickup (3 attempts) or drop-off with receipt.
  • Local driver: 2-day pickup from delivery spot or agreed location.
  • Changes? Call us ASAP.
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Box will arrive as shown above.

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Reverse the flaps to revel return label.

If you have any changes to your pickup date or address, please call BBJ La Tavola as soon as possible to make the appropriate
arrangements for product recovery.

Spandex Return

1. Unpack your order upon arrival.

  • Your Spandex items arrive in brown shipping boxes containing duffel bags. Remove your items and retain the duffel bags for return shipping. You do not need to keep the shipping boxes.

2. Pack items for return

  • After your event, place all used Spandex items back into the duffel bag.

3. Locate your return label

  • A prepaid FedEx return label is attached to the handle of each duffel bag.

4. Prepare for FedEx pickup

  • FedEx pickup is automatically scheduled. If a second pickup attempt is needed, contact BBJ La Tavola Customer Service to arrange a new pickup date.

IMPORTANT: KEEP IT DRY

  • Never pack wet or damp items in the duffel bags. Air-dry all items completely before packing to prevent mold and mildew. If additional drying time is needed, contact Customer Service to reschedule your pickup.
  • NOTE: Your company will be billed for products damaged by mold or mildew.