We are available by phone or email. Our knowledgeable customer service team is available weekdays until 7 PM CST at 800-592-2414.

Ordering from BBJ La Tavola is simple. You may order in person, online with our easy checkout process, or email at any time.

Not a Problem! Changes, reductions, or cancellations must be made before the deadline date and time on listed on your contract. Additions to an order may be made at any time, additional charges may apply if expedited shipping is required.

Cancellations may be made before the deadline date listed on your contract.

We do not have minimums for linen orders.  Charger orders under 25 plates require a ground shipping fee of $25.

Shipping charges vary by shipping location, weight and type of service. We normally ship via ground service with UPS. We can use expedited service or alternative carriers if necessary, to meet the required receipt date.

Your order will arrive on or before the receipt date listed on your contract.  We aim to have orders delivered two business days prior to your event.  Orders which require expedited shipping may have a different timeline.

Most orders will arrive via UPS ground service and/or by BBJ La Tavola owned truck. Other delivery options are available for special circumstances such as last minute or international orders. Please make sure the shipping location on your contract can accept deliveries.

Orders can be picked up at our headquarters in Niles, IL or Napa, CA.

You’ll receive an automated notification with detailed information 2 business days before your scheduled pick-up date.

To prepare for your return:

1. Designate someone to collect and inventory the  linen after your event.
2. Put the linen in the duffle bags provided. If you have more than one order, please do not mix them together.
3. Each duffle has a UPS Ground return label attached.
4. Keep a list of the tracking numbers on the UPS return labels for your records.
5. Place your closed duffel bags) at the location UPS made your delivery.

Used linen is simply placed in the return duffel bags included with your order. Please be sure it is free of food, floral, or miscellaneous debris. Chargers must be rinsed and repackaged in the original shipping method to prevent breakage.

We highly encourage you to thoroughly let the linen dry out before placing it in the return duffel bags. Additionally, please make sure linen is free of any food, floral, or other miscellaneous debris.

If for any reason, you need to use a return label other than the one that BBJ La Tavola provided, or have lost your duffel bag, you must call BBJ La Tavola’s Return Service Department at 1-800-592-2414.  Make sure to use the following BBJ ship-to address:
BBJ La Tavola – Return Service Department
6125 W. Howard Street
Niles, IL 60714
Phone: 1-847-329-8400
Toll-free: 1-800-592-2414

You may be subject to a late return charge. If there are any delays in returning orders, please contact the Return Service Department directly at 1-800-592-2414.

We prefer returns use the prepaid return label issued to a specific contract, but if necessary, it is acceptable to combine different orders.

Upon return, all products are counted and inspected by BBJ La Tavola using state-of-the-art electronic systems. You will be charged the replacement cost of all missing items or damaged items. You will not be charged for stains that occur under normal usage. However, you will be charged if stains occur from improper usage such as using linen to mop floors. To help avoid damage, before packing tablecloths for return, make sure to remove any food, floral, or other miscellaneous debris and rinse all charger plates.

BBJ La Tavola regularly provides production services in most metropolitan areas of the US. We have experienced decor specialists who install table linen and add special finishing touches to your table linen installation. Our team can also pack and pick up items at the end of the event, taking care of the return for you.  Fees for BBJ La Tavola production services will be provided prior to the event. Production service fees are subject to revision if the final function specifications are changed. Contact our team for price quotes and additional information.

You may order complimentary fabric swatches via phone, email, chat, or online. Swatches are free of charge and are sent via USPS; if you need swatches expedited, shipping fees will apply. Full-sized sample linen may be ordered at the usual rental rates.